Frequently Asked Questions
Here are answers to the questions I hear most. If yours isn't here, I'd love to hear from you.
Commissions
Can I commission you?
Yes! I'm currently accepting commissions for block prints, pet portraits, digital artwork, and ink illustrations. Visit Commissions for pricing and the forms to start our work together. I'm looking forward to our collaboration!
How does commissioning work?
Fill out the form for the piece you'd like. I'll review your request, confirm the details with you, and send a quote plus an invoice email. Once your booking is set, I begin. When it's finished, I send you a digital scan or photo of the piece, then ship it with a tracking number once the balance is complete.
Do I need to pay a deposit?
Yes. A 50% deposit, or payment in full, is needed before I begin. It's due within 12 days of the invoice, or the commission request is void.
Can I see progress along the way?
Absolutely. I'm happy to send work-in-progress pictures and updates. You can choose on the form whether you'd like them at each step, just the sketch, or a surprise.
Who owns the rights to my commission?
I keep the copyright to all commissioned work, including reproduction rights. You may not reproduce the art for sale or claim it as your own. If you share it on social media, please credit Taylor Invictus / Murder Mittens ART.
Pet Portraits
What photos should I send?
Please upload at least 3 photos of each pet, ideally facing the camera in good light. Half of a great piece of art is a great reference photo, so I may decline a request if the photos aren't clear enough.
What styles and sizes do you offer?
Black & white charcoal, color pastel / colored pencil, or linocut block print, in 5x7, 8x10, or 11x14 (or ask about another size). See the price guide.
How many pets can be in one portrait?
Up to 6 pets on one page. A 5x7 fits up to 3 pets.
Do you do memorial portraits?
Yes. If your pet has passed, choose "Memorial Portrait" on the form and I'll treat it with care.
How long does a pet portrait take?
Most pet portraits are finished in 2 to 3 weeks, and I honor a 30-day deadline. My schedule can fill up around events, so I can't guarantee the timeline, but I always do everything I can to deliver on time.
Block Prints
How does a block print commission work?
I sketch your idea and send it for your approval, hand carve it into a block, then hand print your edition, one pull at a time.
What does a block print cost?
Design and carving with 1 color, including your first print, is $60 (4x6), $80 (5x7), $140 (8x10), or $220 (11x14). Extra colors, extra prints, and add-ons are in the price guide. Orders of 10+ prints get 15% off the extra prints.
Can I keep the carved block?
Yes, for +$50.
How long does a block print take?
Most block print commissions are finished in 2 to 3 weeks, and I honor a 60-day deadline.
What size should I choose?
The more detail you want, the bigger the block should be. Larger sizes leave room for all the fine little lines!
Ornaments
Tell me about your Creepmas ornaments.
They're handmade Creepmas ornaments for the beautifully strange. Each one is hand-cut, laminated by hand, tied with a red ribbon, and stamped, dated, and signed on the back. See the Merry Creepmas Collection.
How can I get an ornament or order a custom one?
Reach out and I'll let you know what's available.
Stickers & Shop Orders
Will my item look exactly like the photos?
My block printed pieces are handprinted and hand cut, so every print is unique and each one varies a little. Size and finish details are on each product page.
Can I change or cancel my order?
Please reach out as soon as possible and I'll let you know the options.
Where else can I find your work?
Come say hello at a market! Upcoming dates are on the Events page.
Shipping
What are my shipping options?
To keep shipping costs low, sticker orders ship by USPS First Class letter mail (no tracking) in a stamped envelope, for both US and international orders. Larger items such as large art prints and originals ship with tracking in rigid cardstock or bubble mailers. Original artwork is packed with extreme care, usually in a full-size box with plenty of protective wrapping, and is insured for its value and size.
When will my order ship?
Please allow 1-3 business days for your order to ship. After that, US orders usually arrive in 1-2 weeks, and international orders in 2-4 weeks. Please be patient! Some countries may see extra delays.
How much does shipping cost?
Reach out and I'll let you know the options for your order.
Do you ship to the UK, EU, and Australia?
Yes. I don't collect or remit VAT or import taxes, so your country may collect them when your package reaches customs, which can add delays and fees. You can check with your customs office before ordering. By placing an order, you agree that any import taxes, charges, or fees are your responsibility and must be paid to claim your package. They aren't included in the item price or shipping cost.
Do commissions ship with tracking?
Yes. I ship finished commissions with a tracking number once payment is complete.
Revisions
Can I request changes to my commission?
Yes. You'll review and approve the details before I start, and for block prints I send the sketch for your approval first. Once a piece is finished, additional changes are $35.
How many rounds of changes are included?
Reach out and we'll talk it through for your piece.
Turnaround
How long will my commission take?
Most pet portraits and block prints are finished in 2 to 3 weeks. I honor a 30-day deadline for pet portraits and a 60-day deadline for block prints. Have a date in mind? Add it on the form so we can make it work.
How long do illustrations and logos take?
It depends on the piece. Reach out and I'll give you a time estimate.
Rush Orders
Can I get a rush order?
Yes! Rush service is +$75. Let me know your deadline on the form or by email and I'll do everything I can to make it work.
Returns & Refunds
Do you accept returns?
I don't accept returns or exchanges. All sales are final. If your order arrives damaged, doesn't arrive, or has any other issue, please email me at Murdermittensart@gmail.com.
What if I'm not happy with my commission?
If you're not 100% satisfied, the deposit isn't refunded. If you paid in full, 50% of the total is returned to you.
General Questions
Did you study art or have an art degree?
I'm primarily a self-taught artist and illustrator, and I've learned much of what I know by experimenting. I've taken a few drawing classes in community college and earned a certificate in American Sign Language Studies. I'm currently earning my bachelor's degree in Art Education!
Is my information safe with you?
Yes. Your information will never be sold or distributed by Murder Mittens ART.
Still wondering about something?
Inquiries